Buyer policies
Returns & refunds
If something is wrong with your order, here is how a return works and what to prepare. Return eligibility depends on the item and on the seller's return policy.
How a return works
Follow these steps from start to refund.
Step 1
Check the seller's return policy
Sellers can state their return policy on their store and listings. Read it before you buy, and again before you ask for a return.
Step 2
Tell us what is wrong
Open the order from My orders and start a dispute or return request. Say what the problem is and what you would like, such as a refund or a replacement.
Step 3
Add your evidence
Attach clear photos or documents, for example the item, the packaging and any damage. This helps the request get reviewed faster.
Step 4
The request is reviewed
The seller is asked to respond. If you and the seller cannot agree, TradeHut can review the evidence from both sides.
Step 5
Send the item back if asked
If your return is approved you will be told how and where to send the item. Keep any proof of postage or hand-over.
Step 6
Receive your refund
Once the return is confirmed, the refund is issued. How and when it reaches you depends on how you paid.
Common reasons for a return
Each request is looked at on its own evidence.
Damaged, faulty or wrong item
If your item arrives damaged, does not work or is not what you ordered, raise it with us as soon as you notice.
Not as described
If the item is clearly different from the listing, open a dispute and include photos that show the difference.
Changed your mind
Whether a change-of-mind return is accepted depends on the seller's return policy for that item.
Before you send anything back
- Keep the item, its packaging and any accessories together.
- Take photos of the item and of any damage or fault.
- Keep your order number and any messages with the seller.
- Do not send the item back until the request is approved and you have return instructions.
Need help with a return?
Contact us with your order number and we will point you to the next step.
- 024 813 8722
- Message us on WhatsApp
- La Trade Fair, Accra, Ghana