How can we help?

Sign in and open My orders in your account. Each order shows its current status and the items in it.

Contact us as soon as possible and have your order number ready. Whether an order can still be cancelled depends on whether the seller has already shipped it.

Open a dispute from your account and describe what happened. You can attach photos or documents as evidence. You can also contact us using the details on this page.

The payment methods available to you are shown at checkout. Methods you have saved are listed in your account.

Pay only through the TradeHut checkout. Do not send money to a seller outside the platform, and never share your password or one-time codes with anyone, including people who say they work for TradeHut.

Start from your order, tell us what is wrong and why you want to return it. The seller and TradeHut review the request, and if it is approved you will be told how to send the item back. The returns page walks through each step.

Refund timing depends on how you paid and on the outcome of the return review. You will be told what to expect when your return is approved. If you are unsure, contact us.

Use the password reset page and follow the steps. If you do not receive what you expect, contact us.

Verification helps keep buyers and sellers safe and may be needed before you can bid or sell. You can complete it from your account.

Use the reports page in your account to flag it. For anything urgent, contact us directly.

Start from the Sell page. Seller accounts go through verification before they can list items.

You will be asked for your side of the story and any evidence. The seller disputes page explains the process.

Each bid has to beat the current price by the minimum increment shown on the auction page. The auction page also shows the end time and any reserve or buy-now option.

A request for quotation lets you describe what you need, such as the item and quantity. Suppliers can then send you their quotes, and you choose the one you want.