Buyer protection
Shop with confidence
If something goes wrong with an order you paid for through TradeHut, you can raise it and we will help resolve it. This page explains what you can raise and how the process works.
Problems you can raise
Open a dispute if any of these happen on an order paid through TradeHut.
Item not received
Your order has not arrived and the seller cannot show it was delivered.
Not as described
The item is clearly different from the listing, such as the wrong model, size or condition.
Damaged or faulty
The item arrives broken, or does not work when used as intended.
Incorrect charge
You were charged a different amount from the one you agreed to at checkout.
How it works
- Step 1
Buy and pay through TradeHut
Complete payment in the TradeHut checkout. Do not pay a seller outside the platform.
- Step 2
Raise the problem
If something is wrong, open a dispute on the order from your account and describe what happened.
- Step 3
Add evidence
Attach photos, documents or messages that show the problem.
- Step 4
Both sides are heard
The seller is asked to respond. If you cannot agree, TradeHut can review the evidence.
- Step 5
You are told the outcome
You are notified of the decision, such as a refund, a replacement or no action.
Tips for a safe purchase
- Read the full listing and the seller's return policy before you buy.
- Keep all conversations with the seller on TradeHut so they can be used as evidence.
- Check the item soon after it arrives and raise any problem straight away.
- Never share your password or one-time codes with anyone.
Questions
Who decides the outcome of a dispute?
The seller is asked to respond first. If you and the seller cannot agree, TradeHut can review the evidence from both sides and decide the outcome.
Is there a time limit for raising a problem?
Raise it as soon as you notice it. Any time limits are set out in the Terms of Service. If you are unsure about your order, contact us.
What if I paid a seller outside TradeHut?
Dispute and refund help applies to orders paid through the TradeHut checkout. We cannot help with payments made outside the platform, so always pay through checkout.
How do I report a suspicious seller or listing?
Use the reports page in your account to flag it, or contact us directly if it is urgent.
Talk to us
- 024 813 8722
- Message us on WhatsApp
- La Trade Fair, Accra, Ghana