Trust & safety

Buy and sell with confidence

Here is how TradeHut helps keep the marketplace safe, and what you can do to protect yourself.

How we help keep you safe

Seller verification
Sellers complete a verification step before they list. Check a seller's profile before you buy.
Seller requirements
Pay at checkout
Paying through the TradeHut checkout keeps your order on record, so there is something to review if a problem comes up.
Buyer protection
Dispute process
If an order goes wrong, you can open a dispute and add evidence. Both sides are heard before a decision.
Dispute centre
Report a problem
Flag a suspicious listing, seller or message and it will be reviewed.
Report a problem
Account security
Keep your account secure with a strong password and review your sign-in settings from your account.
Security settings
Clear rules for sellers
Prohibited items and seller standards are published, and listings that break them are removed.
Safety & compliance

A few habits make the biggest difference to your safety.

Pay only through the TradeHut checkout. Never send money to a seller outside the platform.
Never share your password or one-time codes, even with someone who says they work for TradeHut.
Keep messages with sellers on TradeHut so they can be used as evidence.
Read the listing and the seller's return policy before you buy.
Check your order as soon as it arrives and raise any problem straight away.
If an offer looks too good to be true, report it before you pay.