TradeHut

Platform integrity

Safety & compliance

TradeHut is built to be a safe, transparent and legal marketplace. Here is what we do not allow, what we expect from sellers and how to report a problem.

  • Clear seller standards
  • Prohibited goods removed
  • Report any listing
  • Anonymous tips accepted

Prohibited items

These categories are not allowed on TradeHut. Listings in them are removed and the seller's account is reviewed.

  • Hazardous materials

    Explosives, flammable chemicals and regulated gases.

  • Counterfeit goods

    Replicas and unauthorised brand reproductions.

  • Unlicensed pharmaceuticals

    Prescription medicines without a verified supply chain.

  • Illegal weapons

    Unlicensed firearms, prohibited blades and components.

  • Age-restricted products

    Age-gated items sold without age verification.

  • Sanctioned items

    Goods restricted by international trade sanctions.

  • Protected wildlife

    CITES-listed species and products made from them.

  • Malware and exploits

    Software designed to compromise or damage systems.

Read the full terms

Seller requirements

These are the standards we ask sellers to meet. We may ask you to re-verify when your situation changes.

Seller help articles
Identity verification (KYC)Required

Sellers may be asked to complete identity verification. This can include a government-issued ID, proof of address and, for businesses, company registration documents.

Tax and VAT registrationRequired

Sellers above the turnover threshold provide a valid tax identification number. Cross-border sellers may need to register for VAT in the destination country.

Category licensingDepends on category

Some categories, such as pharmaceuticals, chemicals and heavy machinery, require a government-issued trading licence to be uploaded and verified before activation.

Anti-money laundering checksRequired

Accounts are screened against global watchlists. Unusual transaction patterns may trigger a temporary hold while a person reviews the account.

Liability insuranceRecommended

For high-value goods, product liability insurance is recommended. You can attach proof of cover to your seller profile to build buyer confidence.

Our commitments

  • Reports are reviewed

    Every report on a listing or seller is reviewed by our moderation team, and violating listings are removed.

  • Fair appeals

    Sellers can appeal account penalties through the dispute centre, and appeals are reviewed by a person.

  • Clear policy changes

    When our policies change we publish the updated version on the legal pages so buyers and sellers can read it.

How to report a problem

  • Report a listing or seller

    Open your reports page to flag a listing, seller or message that breaks our rules.

    Report a problem

  • Talk to support

    For urgent or complex matters, contact our support team through the help centre.

    Visit help centre

  • Dispute an order

    Use the dispute process when an order does not arrive, is not as described or you were charged wrongly.

    Open dispute centre

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